Answer
Card shipment can take 3-5 weeks to arrive in the mail so make sure you have allowed the proper estimated shipment time to pass before contacting us!
Important!
We do not mail out all the cards for the following states so if you have not yet received it or wish to inquire about your card please contact the state department directly:
Alabama
If you have not received your permanent card within 3-5 weeks, you may contact Jennifer Ames with the Alabama Marine Police at Jennifer.ames@alea.gov, 334-517-2938, or 1-800-272-7930, or Lisa Miles at lisa.miles@alea.gov, 334-517-2942, or 1-800-272-7930.
California
If your card has not arrived within 3-5 weeks please email BoaterCard@parks.ca.gov or call 1-844-421-8333.
Delaware
If your card has not arrived within 3-5 weeks please call the DNREC at 302-739-9915 or email brooke.mitchell@delaware.gov.
Florida
If your card has not arrived within 3-5 weeks please call the FWC at 850-488-5600 or email bobbercard@myfwc.com.
Louisiana
If your card has not arrived within 3-5 weeks please call the Department of
Wildlife and Fisheries at 800-256-2749.
Massachusetts
If your card has not arrived within 3-5 weeks please call the Massachusetts Department of Fish & Wildlife by emailing boatsafetycourse@mass.gov.
Minnesota
If you have not received your permanent card or certificate please contact the Minnesota Department of Natural Resources at (651) 259-5400.
Nebraska
We do not offer a course for Nebraska. Contact the state department!
New Jersey
If you have completed your In-Person Exam and have not received your permanent card, contact the Boat Ed customer care team. Call us at 1-800-830-2268, or email us at support@boat-ed.com.
Ohio
If you have not yet received your permanent card or Certificate please contact the Ohio DNR at 614-265-6485 or email watercraft@dnr.state.oh.us.
Oregon
If you have not yet received your permanent card or certificate please contact the Oregon State Marine Board at 503-378-8587.
Pennsylvania
Should you not receive a permanent card within 30-40 days, contact the PFBC immediately at 888-723-4741.
Rhode Island
If your card has not arrived within 3-5 weeks please contact RI DEM at 401-222-3070 for any questions or concerns.
Tennessee
If you were born after 1/1/1989 and completed the In-Person Exam but have not received your card call (615) 781-6500.
Texas
Texas does not send out a physical card. You can search for your permanent certificate at https://tpwd.elementlms.com/am-i-certified/.
Utah
If your card has not arrived within 3-5 weeks please call the Utah State Parks at 801-538-2628.
Washington
If your card has not arrived within 3-5 weeks please call the Washington State Parks & Recreation (360) 902-8555.
Wisconsin
If your card has not arrived within 3-5 weeks please call the Wisconsin Department of Natural Resources at 1-888-936-7463.
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