If you're having trouble picking up your course exactly where you left off, here are a few troubleshooting steps that will help you get back on track.
Checklist Before Start:
Before you start fixing the problem, there are a few things to check first. Make sure to look over these areas.
- Verify Account Log in: Make sure you're logged into the correct account where your course progress is saved.
- Browser Compatibility: For those preferring web access, Chrome and Firefox are the recommended browsers for optimal course performance. If you're currently using a different browser, switching to Chrome or Firefox might solve the issues.
Troubleshooting Steps:
Step 1: Clear Cookies and Cache
- Navigate to your browser settings
- Look for the "privacy" or "history" section
- Choose the option to clear cookies and site data
Step 2: Try Using The App
Our Interactive Courses offer a smoother experience on the app compared to a web browser. Consider downloading and using the app for a better learning journey.
What To Do If Problem Persist:
If following these steps doesn't rectify the problem, please don't hesitate to contact our customer support team at 1-844-300-0533 for further assistance. We're here to ensure your learning experience is as seamless as possible.