Having difficulty logging back into your online course account can be frustrating. This guide outlines a series of checks and steps you can follow to troubleshoot and resolve common login problems.
Checklist Before Start:
Before you start fixing the problem, there are a few things to check first. Make sure to look over these areas.
- Confirm Website: Ensure you are attempting to log in through the correct website. It's easy to mistakenly enter a similar-looking website address.
- Check Internet Connection: Verify your internet connection is stable and active. Sometimes, login issues are directly related to connectivity problems.
- Browser Compatibility: Ensure that your web browser is up to date. An outdated browser may not be fully compatible with the website you're trying to access
Troubleshooting Steps:
Step 1: Clear Cookies and Cache
- Navigate to your browser settings
- Look for the "privacy" or "history" section
- Choose the option to clear cookies and site data
Step 2: Password Sensitivity Check
Passwords are case-sensitive. Re-enter your password carefully, paying attention to uppercase and lowercase letters.
Step 3: Password Reset
- Click the "Forgot your password?" link on the login page.
- Enter the email address associated with your account.
- Check your inbox (and spam/junk folder fora password reset link.
- Follow the instructions in the email to reset your password.
Step 4: Try a Different Browser or Device
Browser-specific issues can sometimes prevent login. Please try to access the site using a different web browser or device.
Step 5: Disable Browser Extensions
Some browser extensions may interfere with website functionality. Temporarily disable extensions, especially ad-blockers or security-related ones, and try to log in again.
What To Do If Problem Persist:
If following these steps doesn't rectify the problem, please don't hesitate to contact our customer support team at 1-844-300-0533 for further assistance. We're here to ensure your learning experience is as seamless as possible.